Flow Computer Division Support
SupportNetTM Services 
Now you can get technical support for your Fisher Controls ROC, FloBossTM, and related products directly from the Internet with SupportNetTM Technical Services. Whether you need software or firmware updates, or just have a technical question, SupportNet can make your job easier. And best of all, SupportNetTM is available to you 24 hours a day, seven days a week. SupportNet gives you an easy and convenient means to get answers to technical questions or solutions to product problems. You have access to our extensive knowledge base of information, as well as to our factory-trained technical support team.
You can enjoy even more benefits with SupportNetTM Plus, a subscription service that lets you download software and firmware updates, among other advantages. SupportNet Plus gives you valuable on-line tools designed to meet your technical support needs. For example, by sing an on-line form called a ticket, you can submit your question or problem to our technical support staff for follow-up. You can also use a ticket to give us feedback. Tickets let you enter a description of the issue or problem, attach files, and indicate the severity of the problem. After your ticket has been thoroughly reviewed, you’ll receive an e-mail that either answers your question or recommends a further course of action.
SupportNet™ Options
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SupportNetTM |
SupportNetTM Plus |
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Requires a username and password to access |
Yes |
Yes |
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Need to generate an order |
No |
Yes |
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Lets users create tech support tickets |
Yes |
Yes |
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Lets users view their own tickets |
Yes |
Yes |
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Lets users view tickets submitted by anyone in their company |
No |
Yes |
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Lets users download firmware/software updates |
No |
Yes |
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Provides e-mail notification of firmware/software updates |
No |
Yes |
SCADA
In addition Puffer-Sweiven has local Flow Computer project implementation and configuration expertise to support the installation of your SCADA application.
For more information on any item in the portfolio, contact your local Systems and Solutions sales person at LifeCycleSolutions@puffer.com.
Feel free to visit the FAS site at http://www.emersonprocess.com/flow.
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